I think you're right Lore. Can you run a printout of data showing use and prints? I realize there are roller issues, but it sounds like you may have to do an uninstall software on the computer, un hook and have the computer locate and reinstall with updated drivers fro the Epson site. Also see if there aren't some diagnostics that can be downloaded from the Epson site. Just some thoughts, but it does sound like you are losing valuable time versus the effort of getting a printout. So sorry. Deb
I suspect you have a higher level printer. I've used some of those and they do have menus on the printer, but this is the bottom end archival printer -
just on/off type buttons. I'm going to get some rubbing alcohol tomorrow and try Karen's suggestion. I think that might solve one piece of the puzzle - that the roller's aren't catching the paper. However, my printer is also glitching in other ways that suggest software or electronic hardware, e.g. telling me that I have roll paper installed when I don't, or telling me there is a paper jam over and over when there clearly is not. My usual little rituals don't solve the problem all the time now. Yesterday, it even stalled in the middle of printing something. That's why I'm wondering if this is terminal and starting to think about what next, another 1900 or something else ....