Linda, I had to retire an old HP laser printer - it would no longer grab a single sheet of paper (it would grab no paper or 10 sheets at a time and then jam). I treated the little rubber grabby things a number of times, but it was time to replace it. So I bought a new printer - basically the same thing. It does work, but it’s cranky. It has a wireless option which is useless - it takes about 20 minutes to print one page. So I hard-wired it so it works normally. But even so, I often have to turn it off and on again just to print a document (it doesn’t seem to wake from sleep properly).

A word about cartridges - the ones that come with a new purchase are “starter” cartridges and are smaller. I’m using a “starter” toner cartridge. And I started getting “low toner” messages about 3 months ago. I leave the cartridge in until the print quality declines, and then I change the cartridge. It sounds like you are using ink jet cartridges. Why it keeps telling you that you are using a fraudulent cartridge is beyond annoying.

I would try contacting HP and rant to them and see if it gets you anywhere. Speak to a supervisor. Get the names of the people you speak with. If that doesn’t work, ask for the regional office for the store you bought it from, and try that route.

Just a thought.


I do like Epson, but I have a printer that keeps shows an error message that I need to get service. Well, it’s easy to fix (once you know how), and it is a known flaw that was corrected somewhere along the line. But it may reduce the life of the printer. So Epson isn’t perfect either. But otherwise, I love the printer (and my Epson scanner). 

On Jan 13, 2016, at 11:02 AM, Linda Feltner <[log in to unmask]> wrote:

Hello All, and Happy New Year.

I guess this is a rant. I purchased a new 4-in-one printer last year. My old model (lasted for years) with the exact features, started an alignment and head-cleaning phase prior to every print. I got tired of that after six months and got a new printer. But didn't take the new one out of the box until I had used up the new color cartridges in the old one, and that was a few months. 

I needed just an office-grade copier/fax/scanner/printer, to do simple things. This new one, an HP 66700 Premium, has never worked like its predecessor. I have not investigated it thoroughly, with my schedule right now, but I am fed up with it. With their automatic set up, it wanted to connect to the web. I see no reason to do this, I don't want to get the weather on my printer screen. It does too much, and not much of what I want it to (there is one rant....). 

Almost immediately, it said it was out of ink! Granted, I kept it in the box for a while. Those teeny tiny cartridges are ridiculous. I've not printed 15 color copies from the life of the machine. Possibly the cartridges it came with are tiny, and the replacements are larger (that could happen).

But my continued rant is in the latest pop-up Error Message, telling me a "Counterfeit Cartridge Advisory, This cartridge is NOT a new, genuine HP cartridge."  Interesting. How did that happen? There is a button that "Was this cartridge sold to you as a new, genuine HP-branded cartridge that has not been previously used?" I clicked YES. Then, it displays a Report Suspected Fraud link and "Continue" to keep using the cartridge. I clicked "continue" and it shows me links to "Shop Online". 

AND, if it can determine a counterfeit cartridge, why can't it scan/copy/or fax?  

As an aside, I also have quality scanner, a Microtec ScanMakeri800, and a HP lazerprinter, so I can get work completed, but the 4-in-one was useful. 

I give up. Real soon, it's gonna be an Epson.
Rant Over.
Linda M. Feltner Artist, LLC
P.O. Box 325
Hereford, AZ 85615
(520) 803-0538


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