That sounds very frustrating, Mieke.
From the information you provided, I agree with your inclination to charge them the original agreed-upon amount - with a polite explanation accompanying your request, of course. ;)

You said they had to change your infographic in order to print it; something which stuck out at me when I read your message.
Was there any language in your contract or agreement about your client being permitted to make changes to your work? Even if your agreement didn't have language about to making changes, I might (politely) let your client know that you should have been given the opportunity to make the changes yourself because you want them to be happy with the result.

If you ever work with them again, it sounds like it might be a good idea to require that they have a better idea of what they need before they sign a contract with you.
Good luck!
Keep us posted.

Emily S. Damstra
natural science illustration
Guelph, Ontario
(519) 616-3654
[log in to unmask]
Twitter: @EmilyDamstra

On Wed, Jul 6, 2016 at 4:19 AM, Mieke Roth <[log in to unmask]> wrote:

Hi all,


It’s been a while I wrote something on the sci-art list and most of you are celebrating the conference, so I hope do get a response.


The last few weeks I had an assignment that was a bit out of my normal territory, or actually that was the case in the end. I was asked to make a fancy infographic. The problem was that with the data they wanted to convey a fancy infographic would do more harm than good and I told them from the start. Then after that I told them that what they wanted would cost a little bit over a 1000 euro. The person I sat in the meeting with flinched and said that that would be too much. So in my estimate I split up the assignment and they went along with the bare minimum. During the course of the weeks I went out of my way to accommodate them. Even changing the scope of the infographic because they wanted too much in it. They had a hard deadline, and I reminded them several times about that. In the end there was an infographic they agreed upon and accepted. And they agreed upon me sending the invoice.


But yesterday I got an email that her bosses didn’t accept the invoice and that this wasn’t what they agreed upon and that the price would amount for something that would last, which they think the infographic didn’t (I hope you are still with me and understand this). And that they had to change the infographic to be able to print it (a thing I only heard afterwards: I repeatedly asked how they wanted the infographic delivered on which I didn’t get a clear answer.) Now my contact person is asking if I could take something off the price.


I am inclined to keep them to what they agreed upon, but I am in doubt. I agree that the resulting infographic isn’t something you would ask from me, but the product they wanted in the first place would have cost them 3000,- euro, not the 780,- euro I put in the invoice. I worked my ass off because I was empathic to the fact that they wanted something that, for certain, wouldn’t work.


But in the end they accepted the infographic and most of the problems they want to put on me are, in fact, internal communication problems. They are a party I may or may not encounter in the future. So that is an insecurity.


What should I do?





Mieke Roth

Communicates complex scientific subjects

in a beautiful, accessible and visible way

Mieke Roth, MSc.

Breehorn 46

8223 CN Lelystad

The Netherlands

+31 (0)6 37 280899



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