I get exactly the same message when I print, and because I could never figure it out, I just ignore it.  Epson always passes the buck when it comes to wrangling Adobe-related probs.  You would think that they could interact a little better?

On 2/26/2018 2:33 PM, Britt Griswold wrote:
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I wonder if you have the right print driver hooked up for that printer..

You might try making a new printing que and make sure you have the driver specifically for that printer model selected?  Just an idea.

Britt

On 2/26/18 5:04 PM, Lynette Cook wrote:
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Emily, when I click on the Print Settings button I get the dialog box with the drop-down menu that has Media & Quality, Layout, Paper Handling, Cover Page, and Supply Levels. There's no "Color Settings" in my drop-down list.

Under the Printer name there is a "Default Settings" drop-down menu where I can choose "Color" as a Preset, but all it does is allow me to change the "Quality" from "Normal" to "Best."

I was on the phone with Adobe for 1 1/2 hours and feel I accomplished nothing. The tech was trying to get the Adobe RGB 1998 ICC profile in the right folder where it would show up in the "Printer Profile" drop-down menu in the Photoshop Print Settings window, but he was unsuccessful. He told me to try the two Epson printer profiles in the list - or upgrade to High Sierra which might have additional profiles to try - or call Epson back and tell them that Adobe did all they could to help me. I had a feeling this is where I'd end up.

Lynette

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Medical/Scientific Illustration

eyeart at chrisgralapp.com

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