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Heh, Heh. I do that when I need tax advice, or shopping for tech equipment, if I don't get a clear answer, then I hang up and call back-get someone else... then compare advice. d You Rock! for the light bulb going off! and noodling out the other info. Best cheer! Linda ____________________________ Linda M. Feltner Artist LLC P.O. Box 325, Hereford, AZ 85615 520.803.0538 www.lindafeltner.com On 9/13/18 10:05 AM, Lynette Cook wrote: > That’s a good point, Linda, about checking with other tech support > personnel to see if the same story holds. In this case I was > “upgraded” to a sr. tech as the first person was not able to resolve > the issue. A lot of good that did. . . > > Happily, none of my e-mail was, in fact, lost at all. It just seemed > to be lost. And before I discovered this I imported my mail from Time > Machine several times to get all that back, and it disappeared too! > First one mailbox, then another mailbox, finally a third mailbox. But > once I had the proper “AHA!” moment and hit Command-L all of those > missing messages reappeared where they were supposed to be. It’s like > the “Undo” in Photoshop. > > The tech had taken me to the menu to check this somewhere along the > line. It’s “View” then “Enable Message Filter” in the drop-down menu. > Only what she said was that this enables the Rules you set up in the > Mail program. Well, I never set any rules on this machine and when she > glanced at the setting she said, “Oh, it’s what it should be.” But it > wasn’t. It was supposed to be opposite to what she said (disabled > rather than enabled). When I told her about this yesterday she said > she wasn’t aware that the command filtered out read messages. Yikes. > > Lynette > >> On Sep 13, 2018, at 7:03 AM, Linda Feltner <[log in to unmask] >> <mailto:[log in to unmask]>> wrote: >> >> Thank you for sharing this, Lynette. >> >> It's disturbing when a tech support person says to delete everything >> and start over.. red flags all over the place.... Does it mean it's >> unfixable, or simply that one person doesn't know the fix. I'd call >> back two or three times to see if a different tech has a different >> opinion. >> >> Does it toggle to remove -then- return all the "read emails"? Or is >> there a way to turn that feature off for the future? >> >> I'm glad you discovered a way to stop the deletions. I hope the >> others can be recovered. >> >> Best, >> Linda >> ____________________________ >> Linda M. Feltner Artist LLC >> P.O. Box 325, Hereford, AZ 85615 >> 520.803.0538 >> www.lindafeltner.com >> On 9/12/18 7:52 PM, Lynette Cook wrote: >>> I’ve had a recent issue of e-mail in my Apple Mail program disappearing (Sierra). By chance I discovered why it did that. I had been so grieved - and Apple’s Tech Support was steering me toward deleting all my mail accounts and setting them all up again (horrors!) - that I want to share it with you in case it will keep anyone else from the same anxiety. >>> >>> It’s all about Command-L. When you use this command repeatedly it toggles on and off a filter of some kind (that Apple apparently built into the application, as I didn’t set it up) and it makes all the read mail in the mailbox disappear. Unread mail remains. Thankfully I figured this out before said account deletions occurred. :) Doesn’t seem to happen in the “main” mailbox. But I have in-boxes and “Sent” boxes for different e-mail accounts and it occurs in all those. >>> >>> Lynette >>> >>> Subscribe to Sciart-L by completing the form athttps://listserv.unl.edu/signup-anon >>> >>> List name is Sciart-L >>> >>> To unsubscribe, complete form athttps://listserv.unl.edu/signup-anon?UNSUB=1 >>> >>> Problems: Email Lana [log in to unmask] >>> >> >> ________________________________________________ >> >> Need to leave or subscribe to the Sciart-L listserv? Follow the >> instructions at >> https://urldefense.proofpoint.com/v2/url?u=http-3A__www.gnsi.org_resources_reviews_gnsi-2Dsciart-2Dl-2Dlistserv&d=DwIDaQ&c=Cu5g146wZdoqVuKpTNsYHeFX_rg6kWhlkLF8Eft-wwo&r=AGYZ7-AeerjxzYnIwL-lBLFI3SPYN3BDmku4qGQB4Tg&m=NR_O6n2wIXijmNgy00T56KbwLiKuxBG70tgAMtMJ3MM&s=lGsIrRg3iWvlD3fIOWs7NadPEXpJI155KzMH54hVn8s&e= >> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.gnsi.org_resources_reviews_gnsi-2Dsciart-2Dl-2Dlistserv&d=DwMFaQ&c=Cu5g146wZdoqVuKpTNsYHeFX_rg6kWhlkLF8Eft-wwo&r=AGYZ7-AeerjxzYnIwL-lBLFI3SPYN3BDmku4qGQB4Tg&m=MC06vmTc69Bb0weyD2cnMiHy2puTdstbBOdeEI5GUOE&s=tKzhCSCEIrYCIan1RndGCEcOZxoYz5l0sMnQgG7AKdQ&e=> >> > > ________________________________________________ > > Need to leave or subscribe to the Sciart-L listserv? Follow the > instructions at > https://urldefense.proofpoint.com/v2/url?u=http-3A__www.gnsi.org_resources_reviews_gnsi-2Dsciart-2Dl-2Dlistserv&d=DwIDaQ&c=Cu5g146wZdoqVuKpTNsYHeFX_rg6kWhlkLF8Eft-wwo&r=AGYZ7-AeerjxzYnIwL-lBLFI3SPYN3BDmku4qGQB4Tg&m=NR_O6n2wIXijmNgy00T56KbwLiKuxBG70tgAMtMJ3MM&s=lGsIrRg3iWvlD3fIOWs7NadPEXpJI155KzMH54hVn8s&e= > Subscribe to Sciart-L by completing the form at https://listserv.unl.edu/signup-anon List name is Sciart-L To unsubscribe, complete form at https://listserv.unl.edu/signup-anon?UNSUB=1 Problems: Email Lana at [log in to unmask]