On Sep 13, 2018, at 1:21 PM, Linda Feltner <[log in to unmask]> wrote:Fabulous detective work, Karen.
I can't expect the techs to know everything..... I think their brain would go "Ka-boom"..... but Apple is good at trying, I have found.
One guy, I think it was HP printers, I said from the getgo that I wanted to find the solution, not purchase a new printer, and he hung up on me. haha. No Joy with this gal. At first I was incensed, then thought he saved me a whole lotta time, I called back got someone else, and we fixed it.
I feel sorry for most of them, all they hear all day are complaints, frustration and tears!
Glad you got it worked out!
Need to leave or subscribe to the Sciart-L listserv? Follow the instructions at