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I believe this problem is solved, at least for now. the white border was 
simply the fact that the image was smaller than the paper, there wasn't 
actually a white border, just the image centered on the sheet. i saved 
files as pdf/X and that seemed to work for them. I had tried pdf/A but 
there was something about the file that format didn't like. I tried to 
figure it out but life is too short to wade through all of that 
technical gibberish. Getting lazy in my dotage.

thanks!
Gail





On 1/31/20 11:46 AM, Gail Guth wrote:
> thanks, Karen & Britt, I've just sent her a Photoshop-generated pdf 
> (the original art was created in Illustrator, as were the pdf's) and a 
> jpeg, but I will check your suggestions.
>
> Gail
>
>
>
>
>
> On 1/31/20 11:39 AM, Griswold, Britt (GSFC-279.0)[LUSA Associates] wrote:
>>
>> If your PDFs were saved to include bleed area with crop marks, that 
>> would appear as a white border. But if you are not seeing those on 
>> your PDF files on your machine, I am doubtful that is the issue.
>>
>> Â
>>
>> Britt
>>
>> Â
>>
>> *From: *SciArt-L Discussion List-for Natural Science Illustration- 
>> <[log in to unmask]> on behalf of Karen Ackoff 
>> <[log in to unmask]>
>> *Reply-To: *SciArt-L Discussion List-for Natural Science 
>> Illustration- <[log in to unmask]>
>> *Date: *Friday, January 31, 2020 at 11:33 AM
>> *To: *"[log in to unmask]" <[log in to unmask]>
>> *Subject: *[EXTERNAL] Re: [SCIART] Mac to PC shifts on pdf files
>>
>> Â
>>
>> You need to check printer settings under PDF options.Â
>>
>> K
>>
>> Sent from my iPhone
>>
>>
>>
>>     On Jan 31, 2020, at 10:25 AM, Gail Guth <[log in to unmask]>
>>     wrote:
>>
>>     Here is what my client told me this morning:
>>
>>     /We are trying to send some printed PDF’s of the panels to
>>     some folks and noticed that panel 5 doesn’t have a white
>>     border around it and is sized a little different and that panel 4
>>     isn’t centered in the white border. Would you mind making
>>     them all uniform to print on 8.5x11?
>>
>>     /NONE of these panels had white borders, and when I open panel 4
>>     it's perfectly fine. I don't know where she is getting the white
>>     borders from. The other issues I mentioned have happened with
>>     earlier files (images and text shifting).
>>
>>     Gail/
>>     /
>>
>>     On 1/31/20 11:21 AM, Gail Guth wrote:
>>
>>         Hi, All -
>>         I've been working with a client for several months now,
>>         creating various graphics. Mostly they want pdf files;it's a
>>         city department, and they do not have programs like
>>         Illustrator or Photoshop.
>>
>>         We've had a problem several times where the pdf files I have
>>         sent to them don't open for them correctly: text and images
>>         move where they aren't supposed to be, whole sections shift.
>>         I thought pdf format was supposed to be fairly stable to
>>         share files but it's been a problem for us. Any thoughts or
>>         solutions?
>>
>>         Is there a better format I can send them to avoid the problems?
>>
>>         Gail
>>
>>
>>
>>         Gail Guth
>>         Guth Illustration & Design
>>         139 Lathrop Avenue
>>         Battle Creek, MI  49014-5076
>>         269-963-1311
>>         [log in to unmask] <mailto:[log in to unmask]>
>>         https://urldefense.proofpoint.com/v2/url?u=http-3A__www.guthillustration.com&d=DwIFaQ&c=Cu5g146wZdoqVuKpTNsYHeFX_rg6kWhlkLF8Eft-wwo&r=AGYZ7-AeerjxzYnIwL-lBLFI3SPYN3BDmku4qGQB4Tg&m=p2EycskLc0YpL1zTP34QV5henK5nGLriEVhoyTXWT5A&s=3xGMAd9R3B9najCT0i_BNO2ohBR4pCMvDrWyBI9LHIo&e= 
>>         <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.guthillustration.com_&d=DwMFaQ&c=Cu5g146wZdoqVuKpTNsYHeFX_rg6kWhlkLF8Eft-wwo&r=AGYZ7-AeerjxzYnIwL-lBLFI3SPYN3BDmku4qGQB4Tg&m=EK9hF3ek6e1nSnuE3_3prgsVcHbPskCS51rKgjIIEtA&s=RH8fTPKUQw59EId__cdTLvse7ANbQSymSGYP9kgZOoY&e=>
>>
>>         Â
>>
>>     Â
>>
>>     -- 
>>     Gail Guth
>>     Guth Illustration & Design
>>     139 Lathrop Avenue
>>     Battle Creek, MI  49014-5076
>>     269-963-1311
>>     [log in to unmask] <mailto:[log in to unmask]>
>>     https://urldefense.proofpoint.com/v2/url?u=http-3A__www.guthillustration.com&d=DwIFaQ&c=Cu5g146wZdoqVuKpTNsYHeFX_rg6kWhlkLF8Eft-wwo&r=AGYZ7-AeerjxzYnIwL-lBLFI3SPYN3BDmku4qGQB4Tg&m=p2EycskLc0YpL1zTP34QV5henK5nGLriEVhoyTXWT5A&s=3xGMAd9R3B9najCT0i_BNO2ohBR4pCMvDrWyBI9LHIo&e= 
>>     <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.guthillustration.com_&d=DwMFaQ&c=Cu5g146wZdoqVuKpTNsYHeFX_rg6kWhlkLF8Eft-wwo&r=AGYZ7-AeerjxzYnIwL-lBLFI3SPYN3BDmku4qGQB4Tg&m=EK9hF3ek6e1nSnuE3_3prgsVcHbPskCS51rKgjIIEtA&s=RH8fTPKUQw59EId__cdTLvse7ANbQSymSGYP9kgZOoY&e=>
>>
>>     Â
>>
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>
> -- 
> Gail Guth
> Guth Illustration & Design
> 139 Lathrop Avenue
> Battle Creek, MI  49014-5076
> 269-963-1311
> [log in to unmask]
> https://urldefense.proofpoint.com/v2/url?u=http-3A__www.guthillustration.com&d=DwIFaQ&c=Cu5g146wZdoqVuKpTNsYHeFX_rg6kWhlkLF8Eft-wwo&r=AGYZ7-AeerjxzYnIwL-lBLFI3SPYN3BDmku4qGQB4Tg&m=p2EycskLc0YpL1zTP34QV5henK5nGLriEVhoyTXWT5A&s=3xGMAd9R3B9najCT0i_BNO2ohBR4pCMvDrWyBI9LHIo&e=  <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.guthillustration.com_&d=DwIFaQ&c=Cu5g146wZdoqVuKpTNsYHeFX_rg6kWhlkLF8Eft-wwo&r=AGYZ7-AeerjxzYnIwL-lBLFI3SPYN3BDmku4qGQB4Tg&m=p2EycskLc0YpL1zTP34QV5henK5nGLriEVhoyTXWT5A&s=FeoVQLX3gcT2we0BSxQL9trA1aQSI-sJL4aDjSBgwWI&e= >
>
>

-- 
Gail Guth
Guth Illustration & Design
139 Lathrop Avenue
Battle Creek, MI  49014-5076
269-963-1311
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